Frequently asked questions (FAQs)

Buyers and Renters

What can Mouseprice do for me?

Mouseprice can help you find your perfect home. We don’t charge estate agents to add their properties to our site, which means that you get a broader selection of properties to choose from.

Properties for sale and rent are kept continually updated so that means less wasted calls for properties which were taken off the market ages ago.

Our Local Area Guides can help you find out what it’s really like to live in an area, before you even visit your properties. We get information from local residents, former residents and estate agents who can help you build up a real feel for the place.

With our mapping interface you can “fly by” the property with a birds eye view, checking out the neighbours, seeing if the roof looks leaky all without even setting foot on a ladder!

Check out your local Property Flirts TM. These are people who have decided what value they place on their property. If you’ve really fallen in love with a place – see how much you’d have to offer to win your heart’s desire!

And of course – free valuations – to help you gauge whether the offer you’re putting in is about right.
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How much does it cost?

Almost all of our services are free. The only thing we’ll ask you to pay for are the detailed valuation reports on an individual property.
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Sellers and Owners

What can Mouseprice do for me?

Mouseprice can help get more viewings for your home. If you’re selling up or renting out, and your home isn’t listed on Mouseprice – ask your agent to make sure it’s uploaded. Mouseprice is used by thousands of people every day – the more offers you get on your property, the higher price you’re likely to receive. And adding your property to Mouseprice won’t cost you or your estate agent anything at all.

Help build a positive picture of your area. Our Local Area Guides are there to help new residents find their way about, and to showcase an area to people who are thinking of moving there. Again, you and your agent can contribute to this. And of course, it’s free!

Be a Property Flirt TM. If you aren’t ready to put your home on the market and pay for a Home Information Pack, but want the world to know how much you think your home is worth – then tell us, and we’ll dip our toes in the market for you. You never know, someone may come along who thinks your home is worth what you’re asking and make you an offer you’ll find very difficult to refuse!

Free property updates specific to your area. Whether you’re thinking of moving or just keeping an eye on the market, we’ll email you to tell you about properties recently sold, properties coming on the market and how the valuation of your property is changing. All for free.

Introduce you to trusted local estate agents. Mouseprice believes that good estate agents perform valuable roles in bringing people together. We’ll help you to meet the nice ones.

And of course – free valuations – to help you track what you’re home is worth.
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How much does it cost?

Almost all of our services are free. The only thing we’ll ask you to pay for are the detailed valuation reports on an individual property.
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Technical questions

I cannot login to my account, what is wrong?

When you set your account up, you will have received an email with a link which must be clicked on to activate the account. This is a security measure to ensure that your email address was entered correctly.
It’s most likely that you haven’t activated your account fully. Please check your email for your registration email and follow the instructions contained within it.
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I cannot find the registration email, where is it?

Some email accounts will not recognise the Mouseprice email address and will put emails from us in your spam or junk mail folders. Please check these folders. If you still cannot find the email, then please contact us.
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Why do I need to register?

We ask people to register for our website because it adds a layer of protection to the information we provide. Some of the pages on our site allow people to add information to the site. Including logins means that we can limit the impact of any information which may be inaccurate or maliciously added.
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I have forgotten my password, what should I do?

If you have forgotten your password, we can email it out to you. Please click “have you forgotten your password” on the login page and enter your email address to have it resent.
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The Valuation Report

What does the valuation report contain?
The report is a 17-page PDF document sent to you via email immediately after purchase. The report includes a current valuation estimate, data on comparable property sales, a five year growth forecast, and comprehensive local property market statistics. Click here to view a sample report.
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How are the property valuation estimates and growth forecasts calculated? 

Property valuation estimates and forecasts are calculated using Calnea Analytics' InstantValue™ Automated Valuation System. No physical inspection of the property occurs, rather valuation estimates are derived from a computerised statistical model based upon data inputs provided by the customer, historical price movements and comparable properties. The same statistical technology is used by mortgage lenders and banks when they do not wish to perform a full physical inspection.
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How accurate are the valuation estimates and growth forecasts?

The accuracy of the valuation estimate and growth forecast differs between properties depending on a variety of factors. If the property is fairly typical of nearby properties accuracy will generally be improved, however even large and unusual properties can be valued if they have been bought or sold within the last six years. The valuation estimate assumes that the remaining lease on leasehold properties is long enough to not have a material effect on valuation. All our valuation estimates and forecasts are calculated independently and are not influenced by the interests of house sellers, buyers or estate agents. No buying or selling decision should be based purely on the back of an automated valuation or growth forecast. Persons seeking to place reliance on any information we provide data do so at their own risk. No representation is made as to the accuracy, completeness or reliability of any information provided. The report is not a professional survey. We recommended that individuals seek appropriate professional advice before making any purchasing or selling decisions. For a full physical inspection and property valuation contact a chartered surveyor.
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What else can the report tell me?

In addition to the property valuation estimate and five-year growth forecast, the report contains a wealth of other property market information and statistics useful for any home buyer, house seller, estate agent or chartered surveyor. These include:

Data on comparable properties of similar value
>Data on comparable properties of similar type & bedroom numbers
>Listing of all recent houses transactions in the area (HM Land Registry data)
>A valuation estimate for English council tax purposes
>Comprehensive local market overview: average prices, street rankings, affordability indicators, average property selling times, demographic breakdowns, local house price index, regional asking price index, property price heat map, housing stock composition and market liquidity measures.
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Can I get a refund?
As part of our commitment to customer satisfaction we offer a full 90 day refund. We are confident in the quality of our statistical products, however if for any reason you are not satisfied with your purchase please let us know. We normally respond to all queries within six hours between Monday and Friday, 9am to 5pm.
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Is it possible to buy valuation reports over the phone?

Reports can only be sold as PDF files via our website using a credit or debit card. We do not take orders over the telephone.
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I do not want to disclose my e-mail address. Is their any other way I can receive the report?

Payment for the report must be made electronically, and the report must be e-mailed. We do not offer reports as hard copies. However, we promise not to give your details to anyone else – so you won’t get any spam as a result of giving us your address and your details will stay completely private.
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What if my report does not arrive?

If you do not receive your report the first place to check is your junk mail folder. Often mail from an unknown sender will automatically be redirected here. If you still can’t find the report – please email us on support@mouseprice.com
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What if I encounter a problem while purchasing?

If you encounter a problem after submitting your credit card details, assume the transaction has been successfully completed. If you do not receive your report within 1 hour, contact us and we will be able to tell you if you have been charged. If you have been charged, we can arrange for your report to be resent immediately.
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What if the wrong report arrives?

Our systems are automatic, so you will be sent results for the address you provided. If you do experience a problem though, please contact us on support@mouseprice.com and we will aim to resolve it as soon as possible.
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How long should it take to receive the report?

Your report should appear in your inbox within a few minutes of purchase. If you do not receive your report within 1 hour please contact us and we will try to identify the problem. Please make sure you have checked your junk mail prior to contacting us.
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What if I can’t open the report?

To open the report you need to have Adobe® Reader® installed on your computer. Adobe® Reader® is free software for viewing and printing Adobe Portable Document Format (PDF) files. It is most likely that you have this installed on your computer already. If not, you can install it free of charge by following these instructions:
1. Click this link to access the adobe site: http://www.adobe.com/products/acrobat/readstep2.html
2. To download the standard version of Adobe Reader, click the red “Download” button.
3. Adobe Reader will then download automatically.
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I need a receipt for VAT purposes. How can I get this?

When you receive your report it will arrive as a PDF file attached to a confirmation e-mail. This confirmation email is your receipt.
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What if I get an unlikely valuation result?

There are a variety of reasons why the valuation estimate might not meet your expectations:
>Firstly, the accuracy of the automated valuation model is limited by the inputs provided. If the inputs are incorrect the outputs will be adversely affected. 
>Secondly, it is important to recognise the inherent accuracy limitations in computer generated valuations. There is no physical inspection of the property and invariably factors affecting valuation will not be fully accounted for. Inaccurate estimations are unfortunately an inevitable feature of the service.
>Thirdly, valuing a property is not an exact science. The value of a property differs between individual buyers and sellers. Even after physical inspection, it is widely recognised that property professionals estimating the open market value of a property typically demonstrate a 10% standard deviation of percentage error.
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How current is the data?

The primary data source is the Land Registry’s price paid dataset. This is updated monthly by Land Registry - typically towards the end of every month.
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Where does the historic sales information come from?

The dataset is supplied directly to us from HM Land Registry. Land Registry is the official repository of house price information in England & Wales. Land Registry remains the copyright holders and licensors of the entire dataset.
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What if the data is incorrect?

Although our data is taken from authoratative sources, discrepancies can sometimes occur. To improve the quality of our data, you can edit details on the specific property page, including the number of bedrooms the property has and the type of property it is. You must be logged in to make these changes.

If there is an error with Land Registry data, unfortunately we are not authorised to make any alterations. Land Registry obtain their records from the various forms completed with the sale of each residential property in England & Wales. Land Registry employ extensive error checking procedures however with ~100k records handled monthly there is a small possibility of human error. If you think that any of their information is incorrect please click here to notify Land Registry. Please note that Land Registry remains the copyright holder and licensor of the entire dataset - we cannot make alterations to the data unless directed by the government agency directly.
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Why is a property not listed?

If you cannot find a specific property, the most probable reason is that you are searching with an incorrect postcode.
When the user enters a postcode, a drop down menu appears listing individual addresses. These are all the properties that are contained within the Land Registry dataset (i.e. properties that have been sold since April 2000). If a particular address isn’t listed, users need to select “Other Property”. This will open another drop down menu with all of the properties that are contained in the Royal Mail Address List. The Royal Mail Address List is the most comprehensive address database available for England & Wales.

If you have searched thoroughly by postcode and by address and have not found the property you are looking for, there are three possible reasons for it not being listed:
The transaction took place recently and has not yet been processed by the Land Registry. In this case the details will be available shortly. The recording process normally takes a couple of months. In rare instances (and cases of dispute) this process can last for much longer.

The property might not be recorded in the Land Registry electronic dataset. This can be the case if a property has not been bought or sold since April 1, 2000.

Through error the Land Registry may not have added the details to their database.
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How can I get price paid information prior to April 2000?

We do not hold price paid information on transactions that took place prior to April 2000.
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Does Mouseprice cover the whole of the UK?

At present we cover England and Wales only.
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Does Mouseprice cover commercial property?

At present we only cover residential property.
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Can you remove my property?

Land Registry remains the copyright holders and licensors of the entire price paid dataset. We are not authorised to make any alterations.
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Can you tell me who owns a particular property?

No, we do not disclose any details on any particular individual. You can also be assured that we do not supply any of the personal details you supply to us to anybody else. We guarantee – no spam and no junk mail!
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Are all residential properties included?

Only residential property transactions that have occurred at 'full market value' are included in the database. Not included are any property sales where the price is below market due to shared ownership agreements or purchases under the government's 'right-to-buy' scheme.
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